ISO/IEC 20000-1 Internal Audit and Gap Analysis Service
🔍 Assess Your IT Service Management with an Independent Perspective
We provide internal audit and gap analysis services to assess the effectiveness and compliance level of Service Management Systems that have been established or are in the process of being established in accordance with the ISO/IEC 20000-1 standard. As GOVISEC, through audits conducted from a third-party perspective, we add value to your processes with our expertise and industry experience.
📋 Service Scope
- Conducting a comprehensive internal audit in accordance with ISO/IEC 20000-1:2018
- Auditing implemented service processes such as incident, problem, change, and configuration management
- Reviewing critical areas including SLAs, service catalogs, and process ownership
- Examining records, performance indicators, and continual improvement activities
- Performing evaluations through interviews, documentation reviews, and system observations
📝 Reporting
At the end of the audit, we provide a detailed, organization-specific report. This report includes:
- Identified nonconformities and gaps
- Recommended corrective and preventive actions for each finding
- A prioritized action plan
- A separate list of improvements requiring budget allocation
- Upon request, sample market price quotations for investment items
👥 Who Should Choose This Service?
- Organizations holding ISO/IEC 20000-1 certification that prefer to outsource internal audits
- Companies planning to obtain certification and seeking to assess their current state
- IT teams aiming to improve service processes through an objective, independent evaluation
✅ Why work with GOVISEC?
- Certified lead auditors with extensive audit experience
- Experience across more than 200 management system audits
- Post-audit action planning and guidance support
- Organization-specific, clear, and actionable reporting
📞 Call Now
Contact us now and have your ISO/IEC 20000-1 system evaluated by expert professionals.